Service Portfolio Management - Ensures that the service provider has the right mix of services to meet the required business outcomes at an appropriate level of investment.įinancial Management for IT Services - Manage the service provider's budgeting, accounting, and charging requirements.ĭemand Management - Understand, anticipate and influence customer demand for services to ensure that the service provider has sufficient capacity to meet the required demand.īusiness Relationship Management - Identifies the needs of existing and potential customers and ensures that appropriate services are developed to meet those needs. ![]() Strategy Management for IT Services - Assess the service provider's offerings, capabilities, competitors as well as current and potential market spaces to develop a strategy to serve customers. ![]() Starting from an assessment of customer needs and the marketplace, the Service Strategy lifecycle stage determines which services the IT organization is to offer and what capabilities need to be developed. The strategy should be in sync with the organizations business objectives as well as customer needs. ![]() The purpose of Service Strategy is to provide a strategy for the service lifecycle and to ensure that the service is fit for purpose and fit for use.
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